FAQ

A question about one of our products? Would you like technical explanations, information on their installation or delivery?

You can reach us on +34 634 896 857 from Monday to Friday from 10:00 a.m. to 5:00 p.m. If we have not been able to answer you, do not hesitate to leave us a voice message. We will call you back as soon as possible!

It is necessary to close your outdoor umbrella:

1️. When the foot becomes unstable under the action of the wind on the parasol.

2. Before going to bed, in order to avoid unexpected damage over night.

3️. In all cases, do not use your outdoor umbrella without adequate ballast (slabs having sufficient weight or anchoring to the ground) and when the meteorological services locally announce winds greater than 80 km/h for parasols with a central pole, and 70 km/h for offset pole parasols.

If one of your arms has given way, don't worry! We are here to help you.

First, please send us an email with photos and detailed explanations of the situation. This will allow us to analyze the defective part and send you the appropriate piece.

Once analyzed, we will come to your rescue.